Nuance’s new voice biometrics technology enable organizations to leverage voice biometrics in new applications and environments, such as mobile device authentication, SmartTV access and personalization and even authentication for medical professionals accessing patient records.
Recent findings indicate that 85 percent of people are dissatisfied with current authentication methods, which typically require remembering multiple PINs, passwords and security questions. In addition, data from Opus Research shows that, from 2011 to 2012, spending on voice biometric solutions for authentication jumped by 74.2 percent and is on target to grow at a rate of 35 percent (CAAGR) over the next 5 years.
Voice biometrics allows consumers to be authenticated when they connect with a service provider via a call center or IVR, a mobile app, or the web. Voice biometrics identifies each individual through their unique voiceprint and eliminates the hassle of remembering and typing passwords and PINs. A customer’s unique voiceprint can be applied across all customer service channels as well – call center, IVR, mobile, web – so wherever a consumer chooses to engage with a company, voice biometrics can be applied for secure, effortless authentication.
Nuance Communications is a provider of voice and language solutions for businesses and consumers around the world.
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