In partnership with biometrics company OneVault, the national voice bank claims to reduce call-handling times for organisations that employ voice biometrics and improve customer and agent satisfaction.
TransUnion cites global studies that suggested users experience approximately 80% faster authentication via voice biometrics, with approximately 90% of users preferring the solution.
South Africa, like the rest of the world, is encouraging transactions and product applications to shift online, but consequently is seeing a boost in identity theft and in card transaction fraud. Consumers are increasingly vulnerable and technologies such as voice biometrics provide additional security measures that help address these concerns.
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