The Cross-Border Ecommerce Community (CBEC) enables Merchants, Payment Service Providers, ISOs and Acquiring Banks to access valuable content about mature and developing markets that can support strategic decision-making. Read more
Detailed information to be found in the Cross-border Ecommerce Report – UK
The ecommerce sales for buying products on the internet is well embedded in the UK consumerism. Driven by a long history of traditional mail order, the supporting logistics market is well developed with strong competition to the local postal incumbent (UK Royal Mail). Players like DPD UK and Collect+ do offer both household delivery and pick-up services.
The need for efficiency in this field has led to one of the lowest pricing for deliveries in Europe and is comparable to competitive markets like Benelux and Germany. There are many fulfilment companies in the UK that can offer a solid stock keeping unit (SKU) as well as pick and pack operations.
Cross-border commerce is still only a fraction and, in many cases, the returns management and reverse logistics are considered to be main prohibitive factors.
63% of UK consumers prefers to have at least two return choices: drop-off, pick-up or send-in. Also, in the phase after the initial purchase, consumers have 12-24 months of warranty guaranteed on their product. It is uncommon that the warranty is not included or offered like in other markets, where you would need to separately purchase the warranty.
What distant sellers need to realize is the fact that, particularly in the electronics and battery area it is mandatory to register the quantity of items that are put to market. The so called ‘European WEEE regulation’ obliges manufacturers and retailers to be registered and report also the items that are taken back from the market.
In many cases there are also options to prevent items ending up to be classified as waste and create a second life with specialized refurbishing companies. Britcom is a key player in domestics appliances and smaller electronics, but there are also good options via Ebay.
Good Returns Management Helps You Grow
Nowadays, the cross-border market growth potential is enormous for retailers acting in a matured market and, therefore, offers you various possibilities for winning new customers. Moreover, international customers spend more per transaction and, often, return rates are significantly lower. Consequently, next to a good transaction management, the returns often provide a challenge in entering new markets.
In the merchants’ quest for linking all the transactions, clients and logistics information pose considerable challenges in the domestic markets, let alone cross-border returns. In order to overcome these obstacles, merchants are encouraged to work with return specialists who will take away the hassle and offer you valuable time to concentrate on the core activities: marketing and selling of your product.
For more information on International Reverse Logistics solutions, visit www.cycleon.com
In-depth information about ecommerce logistics, refurbishment, remarketing, returns process, customer returns and reverse logistics in the UK to be found in the Cross-border Ecommerce Report – the UK.
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