However, more than a third of the online shoppers who choose cash-on-delivery don’t honour the transaction when their parcel arrives on the doorstep, often for trivial reasons. “Sixty per cent of our customers pay cash on delivery – I’d say about one in every three people change their minds at the doorstep,” Indraneel Jain, regional director at souq.com, 7days.ae reports.
Jain does not see the cash-on-delivery method disappearing in favour of online payment as people are still wary of using credit cards despite the fact that they are often safer. “In today’s scenario, payment gateways are safer because they do check for fraudulent transactions.
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