Tieto operated as a catalyst in an ecosystem that generated Finland’s first real-time payment service and cross-banking mobile payment platform Siirto. Sami Uski shares his thoughts on collaboration, industry disruption and the future of payments.
Siirto is the first real-time mobile payments platform in Finland that works without a credit or debit card. The end-users only need a mobile phone number for sending or receiving money. All transfers will occur in real-time on the user’s bank accounts similarly to the successful Swedish payment solution Swish.
Siirto is also the first mobile payment platform to follow the new rules for open payment interfaces (PSD2) two years ahead of the actual implementation date in Europe. This makes it possible for any EU licensed payment service provider to offer payments across the banks regardless on which Siirto member bank the account is opened.
Another notable aspect of Siirto is the process in which the solution was created – a collaborative ecosystem incorporating Tieto, Automatia and the Finnish banks.
The fintech ecosystem is disrupting payments
Previously, banks have had the tendency to work behind closed doors. However, this was the kind of project that no one could pull off on their own. When working in such an ecosystem of stakeholders, it is crucial to find the right operating model. For Siirto, Tieto helped Automatia and the banks in creating the ecosystem that made this possible.
We strongly believe that the key to success was our ability to design and shape the solution and then neutrally negotiate it with the banks. We brought in new ways of working from our internal start-up Customer Experience Management (CEM). That, together with Tieto’s long experience, deep knowledge and the relationship with Automatia as an infrastructure provider and the banks as end customer service providers, was the key success factor in creating that working environment.
This new platform works across many different banks who are associated to Automatia, the Siirto platform provider in this ecosystem. Tieto operated as an advisor in the business rule book negotiations for all Automatia’s member banks, designed the services for receiver registry and payment platform and developed all the services for Automatia’s platform.
Finland leads the way
Siirto leads the way for real-time payments in Europe and opens up for new service innovations for consumers, whether it is a retailer or a payment service provider. With this new, compliant platform, Finland is once again at the forefront of digital banking services. While not having the economy of scale in Finland we need to be smart and agile.
In the future, we will take a lead to utilize this unique platform also for consumer payments in web-shops and for in-store payments. Now, we are looking to lead collaboration further, not only with banks and payment service providers, but also retailers and other service providers like public transportation. Our aim is to create open expanding ecosystems to speed up development on real-time payments.
Siirto will be available for consumers in early 2017. We will work hard to ensure that many retailers also will have integrated to Siirto by the end of next year.
About Sami Uski:
Sami Uski has over 15 years of strong within digital banking, payment or insurance services in the Nordics, Netherlands and the UK. He is advising and consulting banks and insurance companies to serve their customers better via customer experience and developing digital Cx solutions for generating business growth, increase customer loyalty and reducing the cost of serving the customers. Sami is heading Business Development for Banking in Tieto.
Tieto aims to capture the significant opportunities of the data-driven world and turn them into lifelong value for people, business and society. We aim to be customers’ first choice for business renewal by combining our software and services capabilities with a strong drive for co-innovation and ecosystems.
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