This overview was first published in ‘eCommerce Insights and Trends Snapshot: Brazil’, an eBook produced in association with our partner ACI Worldwide – and based on data from ACI Worldwide. Download your free copy of the eBook below to gain access to a comprehensive analysis of the insights that matter most when measuring the size and type of opportunities in the ecommerce market in Brazil.
Brazil is one of the regions with the highest concerns regarding card testing, ID theft, and Phishing/Pharming/Whaling. With an upgrade in the mandates and an enhanced fraud management solution for merchants, the country has seen an 8% decline in fraud attempts. Issuing banks are slowly keeping pace with supporting technical abilities, and the transaction approval rates have also experienced a 2% decline.
As Brazilian shoppers increased their purchase values, there was a 1% growth in fraud attempts arising from cross-border transactions, while domestic transactions experienced a 15% decline in fraud attempts. Mandate upgrades led to increased security around transactions and a 4% improvement for credit and debit card transactions, with a 10% increase in approval rates for cross-border transactions.
As e-wallets become a hub to store tokenized bank or card details, Brazilian shoppers showed a higher affinity for e-wallets, resulting in an 18% increase in approval rates. This was accompanied by an 11% decrease in fraud attempts majorly arising from domestic e-wallet transactions.
Mobile devices experienced a 4% decrease in fraud attempts for cross-border transactions and a 2% decrease in combined (domestic and cross-border) mobile transactions. ACI customers are experiencing a 0.03% decline in chargeback rates. Desktop devices, on the other hand, experienced a 9% drop in fraud attempts for both cross-border and domestic transactions.
The travel sector registered an overall 5% decrease in fraud attempts. This is due to genuine transactions outpacing fraudulent transactions, as shoppers increasingly prefer to spend more on new experiences. ACI customers experienced a 0.03% chargeback rate. Ticketing registered a 1.4% decrease in fraud attempts, with a 3.5% decrease in fraud attempts for domestic transactions.
Retail experienced a slight 1% decrease in fraud attempts, mainly arising from cross-border transactions with a 3.2% decrease in fraud attempts. Meanwhile, there was a 1.4% increase in fraud attempts for domestic transactions. Similarly, the gaming sector experienced a significant 7% decrease in fraudulent transactions, primarily owing to new mandate upgrades.