The main finding of the Consumer Fraud Sentiment Survey include:
77% of respondents check their bank accounts at least once per week for suspicious activity;
51% of consumers say they have had a transaction declined because their bank mistakenly suspected fraudulent activity;
within the past year, 36% have cancelled their debit or credit card or closed their bank account altogether due to security concerns;
20% of consumers use the same password for their online bank account as they do for their email, social media, app logins and other online accounts;
should fraudulent activity occur, 59% expect to be notified by their bank immediately.
The survey explores how US consumers’ perceptions around and potential fears of fraudulent financial activity impact both their regular account interactions and relationship with their primary bank. Featurespace commissioned the online survey in September 2018, interviewing 1.112 adults across the US.
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