The web portal application was developed and implemented by multi-factor authentication services provider Indriya Innovations using Nuances VocalPassword biometrics engine and allows BNI’s IT help desk to offer a method to reset passwords. Previously, BNIs IT help desk only allowed strong passwords with a combination of alphabets, numbers and special characters. As a result, BNI users have often forgotten their passwords. Thus, the IT help desk received numerous requests per month and the manual verification of the staffs identity required a lot of work.
Nuances VocalPassword is a voice biometric system which verifies a speakers identity based on voice samples acquired during interaction with the voice, web or mobile applications.
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