FICO has also extended support for private messaging via Facebook, Twitter and LinkedIn. These added functionalities are part of FICO Adeptra Fraud Resolution Manager and FICO Adeptra Risk Intervention Manager, FICOs cloud-based customer engagement and risk intervention solutions, used by businesses to manage risk and fight fraud.
Web Collection Module, the web payment mobile application, enables businesses to provide their consumers with a way to pay their bills. The application remembers consumer information, so there is no need to re-enter payment details. When a consumer cannot make a payment in full, they can make alternate arrangements within the application ranging from fee waiver incentives to installment plans, and can instantly chat with a customer service representative to negotiate and resolve delinquent accounts. Consumers receive a notification when their bill is ready through their mobile device, SMS, email or social media.
FICO has also launched an electronic document fulfillment application, which enables consumers to view and electronically accept or refuse a document through their mobile phone, desktop or mobile browser. The new service can be used in direct debit authorizations for collections, credit applications, insurance claims, supporting documentation for billing disputes, or any place where a business would need a customer to complete a form.
FICO Falcon Fraud Manager provides fraud prevention, detection, investigation, recovery and remediation. The company’s service is based on neural network models that analyze transaction behavior and spending patterns to produce a fraud risk score.
In recent news, Nordic credit card issuer EnterCard has signed an agreement with FICO to implement FICO Falcon Fraud Manager to upgrade its fraud management.
Every day we send out a free e-mail with the most important headlines of the last 24 hours.
Subscribe now