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Digital Identity, Security & Online Fraud

IDology to provide authentication security for contact centres

Thursday 29 June 2017 | 12:49 PM CET

IDology has announced ExpectID Call Verification, a new addition to its platform, designed to protect contact centres against growing fraud threats.

IDology's ExpectID Call Verification authenticates legitimate callers by verifying that an incoming call is actually in session with the contact center. Callers that appear suspicious can be escalated for additional authentication with IDology's integrated contact center solutions: ExpectID Customer Based Authentication and ExpectID IQ.

IDology provides real-time technology solutions that verify an individual's identity and age for anyone conducting business in a consumer-not-present environment to help prevent fraud and meet compliance regulations.

More: Link
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