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Digital Identity, Security & Online Fraud

NatWest, RBS investigate online banking problems

Wednesday 5 August 2015 | 11:38 AM CET

RBS has begun investigating a fault with its online banking system, after customers reporting they were unable to access their accounts.

The bank's helpline on Twitter received dozens of messages from customers unable to log-in for online banking and the bank's mobile app.

RBS, NatWest and Ulster Bank customers were affected by the problem, which lasted around 50 minutes.

It is not the first time the banking group has had IT problems. In 2014 it was fined GBP 56 million by regulators after up to 6.5 million customers from NatWest, RBS and Ulster Bank were prevented from accessing their accounts in 2012.

More: Link
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