For this deployment in the financial services sector, Nunace plans to see its voice biometrics technology used to authenticate customers calling into the bank. As such, after a customer registers their voice into the system, the technology can match their voice on a live call to the biometric profile on file.
The reasons for this is that the company wanted to offer a security upgrade over traditional security question-based approaches, as well as to bring ways to facilitate convenience and ease of service. Representatives of Nuance believe that the voice authentication technology protects the customers from bad actors attempting to gain access to their accounts.
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