With Pindrop Protect 4.0, every facet of a call, including audio, voice, and metadata, is scored based upon anomaly detection and matching. The solution is noted to provide call intelligence for every call in real-time, along with fraud call detection for first time callers.
The solution leverages Pindrop’s newest version of its patented “Phoneprinting” algorithm that can analyze a phone call in 30 seconds to identify malicious behavior and verify a legitimate caller. This technology utilizes shared customer blacklists, along with a database of fraudulent calls and machine learning to provide an accurate identification of fraudsters.
Further, utilizing multi-factor technology, the solution will also leverage more traditional biometric technologies. Call centers using Protect 4.0 will leverage Pindrop’s voice biometric technology that passively analyzes speech to crossmatch a caller’s voice against a list of known fraudsters.
Every day we send out a free e-mail with the most important headlines of the last 24 hours.
Subscribe now