Victrio’s voice biometrics and predictive analytics solutions combined with Variant’s customer-centric workforce optimisation (WFO) solution will extend the latter’s security solutions with detection and protection against emerging web threats.
Victrio solutions combine a new generation of ‘passive’ voice biometrics with predictive analysis that can detect fraudsters and authenticate customers without caller interruption. Its voice biometrics solution is suited for financial institutions, including banks, card issuers, wealth management service providers and other organizations focused on fraud reduction.
With Actionable Intelligence, Verint and now Victrio customers will be positioned to identify and respond to theft, detect and take action on behaviours that dont comply with industry regulations and company practices and support data privacy compliance.
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