The new IVR system, which includes Inbound IVR, Outbound IVR and Emergency Alerts, gives end-customers a phone number by which they can check account balances or make payments by either ACH or credit card.
Once Billtrust IVR is installed, end-customers call the appropriate phone number to use the system. Upon calling they are greeted with a welcome message; after entering their account number for verification, they are presented with options to check their account balance, make a payment, or transfer to a service representative.
Billtrust IVR has the capability of supporting ACH and/or credit card payments along with applicable convenience fees. Billtrust IVR is integrated with other payment methods, so billers receive one payment file to apply.
In addition to Inbound IVR billing services, billers can use the Billtrust service for Outbound IVR to communicate service outages, make collection calls or issue emergency alerts.
In recent news, Billtrust has launched Invoice Central 2.0, adding new features to its cloud-based business invoice network.
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