The service is fully automated and the payment is initiated via an online dialogue with a chatbot in Facebook Messenger.
Customers first enroll via their Bank-ID and then then use the PIN they have created for mobile banking. Moreover, users can confirm, view or change their e-invoices in Facebook Messenger.
This implementation represents a new channel and opportunity and, as before, customers can still handle their e-invoices via their mobile and online banking applications, whichever they prefer.
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