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Amazon Echo loses market shares as consumers talk to rivals

Thursday 3 May 2018 14:17 CET | News

Research on the voice-enabled speaker market from eMarketer shows that Amazon Echos is losing market share as rivals grow. 

In 2018, 40.7 million people of any age in the US will use an Amazon Echo at least once a month, equating to two-thirds of smart speaker users. However, that share is expected to fall to 60.8% by 2020. (By eMarketer’s definition, a voice-enabled speaker user does not necessarily have to be an owner. Therefore, there is overlap in brand usage, as people often own and/or use multiple brands of speakers.)

Google Home will have 18.0 million users in 2018, capturing 29.5% of the smart speaker audience, and that figure will grow to nearly 33% by 2020.

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The eMarketer research shows that 2018 will be the first year in which more Americans will use a voice-enabled speaker than will use a wearable device. Overall, 61.1 million individuals of any age will use a smart speaker at least once per month, representing a 40% year-on increase from 2017. 

However, most consumers will use smart speakers to listen to music, podcasts and digital radio, or to ask questions. Only a small minority use smart speakers to shop and those who do, mainly use Amazon Echo. 


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Keywords: Amazon Echo, voice-enabled payments, Voice Commerce, ecommerce
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