The survey conducted by the European Commission indicates that over half of European websites selling electronic goods do not respect EU rules. Nearly 66 percent of the 369 checked websites provide online buyers with misleading information about consumer rights, including their right to return – the right to cancel an order bought a distance within a minimum of 7 days and return the product without giving a reason. 45 percent of problem websites offer misleading information about the total price of a product, while 33 percent of the websites involved in the survey do not provide the customer with complete contact details of the trader.
This is a Europe-wide problem which needs a European solution. There is a lot of work to be done in the months ahead to clean up this sector. Europes consumers deserve better. the EU consumer commissioner Meglena Kuneva states.
In 2007, online retail sales of consumer electronic devices reached almost EUR 6.8 billion in Europe.
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