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France: 97 percent of online buyers purchase via desktop

Wednesday 15 March 2017 | 09:11 AM CET

Online shopping in France has not been totally transformed by the use of mobile phone, as 97% of digital buyers still make purchases via desktop in September 2016, according to PricewaterhouseCoopers (PwC).

The shares of digital buyers purchasing with a tablet or smartphone was also up sharply from 2015, to 56% in each case. Penetration of tablet buying was 12% higher than in 2015, and smartphone buying had jumped 15%.

One in three internet users made at least one digital purchase per week, on average, the study revealed. In other developed ecommerce markets surveyed by PwC, the average was 28%.

A third of digital buyers in France used a mobile device to search for products, and 26% used one to compare prices. More than one in five digital buyers read product reviews on a mobile phone or tablet, accessed a coupon, checked in to a loyalty programme or received an email alerting them to collect a product.

France also posted significantly higher engagement with multichannel retail than most other countries surveyed. According to PwC, 85% of retailers in France generated revenues from multichannel operations, compared with 71% of merchants in other European countries.

21% of digital retailers’ omnichannel customers had bought via mobile, 41% of digital buyers ages 25 to 34 said their smartphone would become their primary purchasing device in the future, and 67% of retailers said their top priority was accelerating revenue growth from mobile and online channels.

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