Under the terms of the agreement, the hybris Commerce Suite can now be integrated with LivePerson’s chat solution and is available on the hybris Extend marketplace. The new integration will allow e-commerce professionals to differentiate their brands from competitors, enabling them to connect to visitors and delivering a personalized experience for customers.
With LivePerson’s chat solution, merchants are able to increase conversion rates through their online stores and decrease cart abandonment. Customers can engage directly with a customer service agent through a ‘click to chat’ button.
Integration features include:• Out-of-the-box use cases - including cart abandonment, website inactivity and failed search results - to activate the LivePerson chat service;• Customisable rules• JavaScript codebase
hybris provides a multichannel commerce software solution which integrates product content, commerce operations and a channel to help retailers, manufacturers and other businesses create a new experience for their customers from online, to in-store and mobile. hybris has over 300 customers worldwide running more than 2,500 websites.
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