Following the integration, Vivocha will create engagement widgets for different visitors, each with a personalized call to action, enabling merchants to decide when and who to engage based on a variety of Customer Segment Rules. Vivocha also enables businesses to communicate with prospects and customers right on the store, using any combination of voice, video, chat, callback and collaboration tools.
hybris provides a multichannel commerce software solution which integrates product content, commerce operations and a channel to help retailers, manufacturers and other businesses create a new experience for their customers from online, to in-store and mobile. hybris has over 300 customers worldwide running more than 2,500 websites.
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