Although the xSellco company in Ireland already had a helpdesk feature, eDesk integrates with several ecommerce marketplaces, shopping carts and social channels and aims to be available for purchase by all new and current customers.
Amazon, eBay, Allegro, Walmart, Cdiscount, Fnac, Bonanza, Mirakl, PriceMinister, Magento, Shopify, WooCommerce, PrestaShop, Bigcommerce, Brightpearl, Channeladvisor, Linnworks, Skubana, Facebook and Twitter are encountered among the social channels integrated with eDesk.
The company’s representatives suggest that they are working with their customers to transition them from the already existing generation HelpDesk product to the new product.
eDesk is providing online retailers with information about current and past transactions, this way they can respond to customer queries better and faster. Founder and CEO Ray Nolan mentions that while the traditional helpdesks are fixated solely on customer support, eDesk is focused on resolving transactional queries, allowing sellers to get back to selling.
Customizable rules make it possible to assign incoming tickets to the best agents suited, while full integration with marketplaces such as Amazon and eBay allows order details and shipping information to be matched with incoming communications quicker.
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