44% of US community banks to provide m-banking services in the next two years - report

According to the report, more than twice as many US community banks offer mobile banking to their customers (37 percent) compared to 2010. Another 44 percent plan to offer the service in the next two years.

The study has also found that a majority of US community banks that offer mobile banking now provide a downloadable app (57 percent, up from 13 percent in 2010) for mobile devices. Customer adoption is just beginning, however, with an average of 8 percent of consumers and 5 percent of businesses using their bank’s mobile banking offering.

Finally, the report has explained that US community bank concerns over regulatory compliance have not abated since 2010. Complying with regulations was a top technology concern for 82 percent of community banks, more than any other issue and the same percentage as in 2010. This concern was greatest among smaller community banks. Among community banks with less than USD 100 million in assets, 89 percent cited regulatory compliance as a concern, compared with 65 percent of community banks with more than USD 500 million in assets.

The study titled “2012 Community Bank Technology Survey” was issued by US domestic trade organization the Independent Community Bankers of America (ICBA).