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74% of US consumers use smartphones and tablets for product reviews prior to purchase

Thursday 23 February 2012 14:55 CET | News

Marketers need to recognise the fundamental role social media plays in purchase decisions and customer service, with 73 percent of US consumers reporting that customer reviews are five times more influential than advertising, a recent report has revealed.

According to the report, 74 percent percent US respondents seek reviews on their mobiles prior to purchase and 64 percent said that they comment on their brand experience using their mobile device post purchase. Consequently, marketers need to invest appropriately in mobile-friendly websites and social media monitoring.

Finally, the study has found that women are more likely to use tablets and smartphones to seek social interaction, while men more often seek information and, while women are more concerned with savings, men seem to desire efficiency when dealing with mobile technology.

The study titled The Digital Path to Purchase was issued by US-based independent advertising agency Moosylvania.


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Keywords: US consumers, smartphones, tablets, product reviews
Categories: Payments & Commerce
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