Customers that want to prevent their bank cards from unauthorised or fraudulent use can send a text message via a mobile phone which can lock or unlock their bank cards, thus permitting or denying account use at ATMs and point-of-sale (POS) devices.
By texting ‘lock’ to a designated number, the user locks its card for all future ATM and POS transactions, preventing use until it is unlocked.
Texting ‘lock ATM’ locks the card for just ATM withdrawal transactions. Sending an ‘unlock’ command opens the card for use in any transaction until the user locks it again.
The mobile banking platform also informs users about all transactions that have been attempted with their ATM debit card. The alert message explains that a transaction has occurred or why the transaction was denied.
Diebold’s Card Lock also allows users to sign-up for mobile banking at the ATM. Customers enter their mobile number at the ATM and receive a six-digit code that they text back to the financial institution.
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