As part of the payment procedure, on both platforms, customers need to go to the M-pesa or Zap option on their mobile devices, select “pay bill” and enter business No.503000. For the account number, clients need to insert their “policy/claim” number and then the amount payable. The maximum amount for each transaction is Sh35,000.
Heritage Insurance operates five branches including; Eldoret, Nanyuki, Naivasha, Mombasa and the head office based in Nairobi. Most recently, Zain, a mobile telecommunications provider in the Middle East and Africa, has revealed plans to roll out its Zap mobile commerce service in Niger, Sierra Leone and Malawi.
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