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Online & Mobile Banking

Lithium Technologies: UK banks not trusted by their customers

Monday 8 May 2017 | 02:40 PM CET

According to a new study, 62% of UK adults prefer to do their banking online than in a physical branch but only 23% trust the information they receive online from banks.

In-person banking remains the most trusted source of information for 58% of UK adults. These are the recent findings of a study commissioned by Lithium Technologies, which surveyed 2,000 UK adults.

The most convenient way to do banking is digital (59%), in-person (23%), telephone (9%) but with regards to trust in-person banking is regarded as being the most trustworthy for 58% of UK adults, digital banking is the most trusted for 23%, telephone banking is the most trusted for only 10%.

Please see the infographic highlighting the study’s findings here.

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