Medium term growth would be driven by a variety of factors including a rise in “commuter commerce” (on-the-go purchases) which would itself be fuelled by greater deployments of Wi-Fi and 4G connectivity on public transport, according to a recent report issued by Juniper Research. Digital transaction volumes would be further bolstered with the continued transition from physical formats (such as DVDs and CD-ROMs) to digital, and the rise in streamed subscription services.
Meanwhile, the new research - Mobile & Online Purchases: Cards, Carrier Billing & Third Party Payment Platforms 2015-2020 - highlighted the dramatic surge in Chinese e-retail, with Alibaba attracting more than 330 million buyers during 2014. With nearly USD 450 billion in e-retail sales during 2014, China had comfortably surpassed the US (USD 296 billion) to become the largest single market, with Japan, the UK and France completing the top 5.
However, several high profile data breaches at retailers had resulted in significant consumer unease. As research author Dr Windsor Holden observed, “At worst, data breaches can lead to significant customer churn, together with possible remuneration requirements. Consumers need to be reassured that their vital information is not being compromised or shared.”
Other findings from the research indicate that retailers need to deliver a consistency of message, branding and shopping experience across all channels. Moreover, retailers should also ensure that they scale up the resources on offer at peak periods (eg Black Friday or when promotions are being offered), to cope with the likelihood of additional pressures on online customer support.
Juniper Research provides research and analytical services to the global hi-tech communications sector, providing consultancy, analyst reports and industry commentary.
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