Under the terms of the deal, Frost Bank will deploy the management software for retail bank branches to assist with resource allocation. Impact 360 is set to provide the ability to forecast customer volumes, create plans for allocating resources and produce staff schedules.
Frost Bank initially purchased Impact 360 for retail financial services from Verint Witness Actionable services in October 2010.
Verint Systems allows customers to capture, distill, and analyze information sources, such as voice, video, and unstructured.
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