Sign up for The Paypers newsletter Follow The Paypers on LinkedIn Follow The Paypers on Twitter Follow The Paypers on Facebook
The Paypers, paypers, Insight in payments, News, Reports, Events
 advertisement
Payments General

Shoppers want faster ways to pay in-store, research shows

Wednesday 3 April 2019 | 12:17 PM CET

A RetailEXPO research has revealed that 23% of shoppers want transactions that replicate the ease of ‘one-click’ online payments available in store.

With queues remaining the biggest in-store bugbear for over half (53%) of shoppers, payment technologies that reduced waiting time were the most likely to enhance bricks-and-mortar encounters. Self-checkout and scan-and-go capabilities, where consumers automatically paid for scanned items as they leave the store, were the top in-store technologies that would improve customer experience for 52% of shoppers.

Choice of payment methods also proved a key consideration for shoppers, with 42% of consumers now wanting retailers to accept mobile wallet options or digital currencies, such as Bitcoin.

While appetite for new payment methods is growing, the affinity for card transactions isn’t shifting; even if mobile payments were more widely accepted, 46% of shoppers would still use bank cards as their ‘go to’ way to pay. The ONE VISION: how to re-energise retail in 2019 and beyond report suggests this may be due to ongoing security concerns around mobile payments, such as ApplePay or SamsungPay, with 61% of consumers saying they are still worried about the security of these transactional technologies. 

More: Link
 advertisement
 advertisement
 advertisement
 advertisement