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Payments General

SWIFT rolls out Easy Exceptions and Investigations platform for payments enquiry management

Wednesday 9 September 2009 | 10:32 AM CET

The Society for Worldwide Interbank Financial Telecommunication (SWIFT) has launched Easy Exceptions and Investigations, an automation service looking to assist financial institutions in the management of payments-related enquiries.

The solution includes registration to the SWIFT Exceptions and Investigations service, a case management application provided by a third-party vendor and access to online training. In the first release, the case management application is provided by Expertus.

SWIFT's Exceptions and Investigations service supports straight-through processing (STP) of payments-related enquiries through XML standards, four workflows and a rule book. The case management application runs in a user or automated mode, is integrated with Alliance Access and handles both XML and FIN standards.

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