According to the annual Teller Line Study released by Financial Management Solutions (FMSI), branch transaction volumes are still on a descendant path.
The FMSI study is based on a compilation of transaction and labor cost statistics, built from more than 20 years of proprietary data, from financial institutions all across the country. FMSI has conducted the detailed annual study of teller activity volumes using the month of March as a benchmark. The study includes real data pulled monthly from HR systems and community bank and credit union core systems. The resulting trend charts provide information about transaction volumes, pay rates and labor costs per transaction
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